Home-Start Cymru is a voluntary organisation committed to supporting families with at least one child age 12 years of age or under where parents could be struggling with poor mental health, disability, loneliness & isolation, financial worries, and / or low self esteem.
I chatted to Vicky and Michelle this week to find out more about their roles in Powys.
Tell us about your roles at Home-Start Cymru
We are family coordinators who support a wide range of incredible volunteers here within Powys.
Our role starts when we receive a referral. Referrals come from all sorts of agencies – including health visitors, GPs and parents who can self-refer. We then take plenty of time to get to know the family and find out their strengths and particular needs at this time.
Taking into account location and age of children we carefully match a family with a volunteer and then support them as they get to know each other. Our trained volunteers give compassionate and confidential support, tailored to each family. With the support of our family coordinators they can help families through some of their toughest times. Being a parent has never been easy. It can be lonely, frustrating, heart breaking and overwhelming. Our volunteers pride themselves in being able to contact a family on a weekly basis and be there to offer ideas, a listening ear and to support the family with individual, one-to-one home-visiting.
We can also signpost the family to other support services, including networks in their areas such as playgroups or toddler sessions. We hold regular review sessions with the family to ensure they are receiving support that is just right for them.
In addition, we help recruit and train new volunteers as well as let others across our county know about our services so that we continue to reach out to as many families as possible. We are really fortunate to have links to local charities and grant providers – and are frequently able to make deliveries of resources ranging from Christmas gifts, to well-being goodies, clothes and baby equipment.
What brought you to these roles?
Vicky was a primary school teacher for twenty years. She loved her job immensely but after two decades in the classroom, wanted a change and to be able to support families in an area that she had moved to and been so warmly welcomed to. Whilst sofa surfing the internet one December evening, she saw an advert for Home-Start Cymru, rang the Regional Manager and seemed to be hooked overnight by the ethos and values of the charity.
Michelle previously had her own dance school and then trained in social care. She spent many years working with teenagers and helping them achieve in school, which she really enjoyed. This led her onto working in a children’s centre. After moving to Wales and working for a corporate company Michelle wanted to return to the vocation she loved. Fortunately, Home-Start were offering an opportunity for a Family Coordinator and this is exactly what she wanted to do. 21 months later Michelle loves working in the community and meeting amazing people every day.
Why was Home-Start Cymru set up?
Home-Start Cymru is affiliated to Home-Start UK which started in 1973. We were founded by Margaret Harrison who believed that supporting a family was best done in their home where it can be shaped to their needs. She realised that if parents get support and friendship from another parent, they will be better equipped to learn to cope with the many difficulties life can bring and will be able to give their children the best possible start to their own lives.
While this idea remains at the heart of our work, we have created new ways of helping parents and their children to meet the changing needs of families.
This idea that started in Leicester, spread across the UK and is now a movement around the world. There are now 22 countries on five continents that have Home-Starts providing support for families.
What geographical area do you cover and where are you based?
Home-Start Cymru covers many regions across Wales. Here in Powys we cover the whole county from as far north as beyond Welshpool to right down south in Ystradgynlais. Michelle and I are home based at this time (due to Covid restrictions) but can be easily reached via our admin email address and our mobiles.
Why do some families require extra support around parenting?
Being a parent has never been easy. It can be lonely, frustrating, heart breaking and overwhelming. Life-changing events can happen to anyone and all parents struggle at one time or another. That is why Home-Start Cymru is ready to support families through their toughest of times.
Our mission statement includes the simple but so important statement…"Because childhood can’t wait.” The earliest years of a child’s life make the biggest impact. Home-Start Cymru understand that in these difficult times, families require a little extra support from time to time. So, we try to give that – in a non-judgemental way - so that we can make sure those earliest years of a child’s life really count so that no child’s future is limited.
How can a parent’s poor mental health impact on the family as a whole?
We mustn’t underestimate the impact that a parent’s poor mental health can have on the whole family. It can come in so many forms - your family may be trying to cope with the impact of mental ill-health or post-natal depression. You may be struggling to care for your young children while you are trying to get better.
A Home-Start volunteer who understands may be able to help along with specialist support groups such as Mind. If you are a father struggling to cope while your wife, or partner, goes through the dark days of postnatal illness, you may be able to find one of our dads' support groups.
We supported Kelly as she struggled with postnatal depression. "I couldn't walk out of the door. I was so low I thought my children would be taken away. I was worried I wasn't good enough. My Home-Start volunteer was the first person to take me out. Before, I didn't want to look at tomorrow, now I can't wait."
Who is eligible for support? And can families self-refer and if so how?
Any family is eligible for support, so long as they have at least one child age 12 years or under. We are not able to support a family which has a social worker assigned to them (due to our funders’ referral criteria). Other than this, we can support any family. Self-referral is really easy and we regularly accept these. Email our central office adminpowys@homestartcymru.org.uk and Michelle or Vicky will be in touch.
If families did not receive the support you offer what might happen to them?
When we face moments of hardship or crisis, it can be easy to become overwhelmed, scared, disheartened, lonely and really not know which way to turn for the best. We pride ourselves in being there before the hardship and crisis become too much for the family and prevent tough times becoming even tougher. Working alongside a family hopefully prevents them from suffering any further and instead allows them to grow, learn new skills, gain confidence and know that there is someone out there who can offer genuine, compassionate and non-judgmental care.
Tell us more about the volunteers’ role
Volunteers are the lifeline of our support. By sharing their knowledge and experience they can transform the lives of young children and their parents in their community. They meet the family weekly, offering support that’s geared towards them and their current challenges. This helps families build on their strengths and increase their confidence.
In return for their time, we provide all the training, guidance and support the volunteers need to be effective and make a real difference. Volunteers, meanwhile, have the opportunity to meet new friends, enhance their wellbeing and develop transferrable skills to take into the workplace.
How has Covid-19 impacted on your work / projects?
We are really proud that throughout Covid-19 we have managed to keep in touch with our families and continue supporting them whilst also growing our incredible team of volunteers. Face-to-face, home visits had to stop in March 2020. Instead we, like most of the world, turned to virtual support – offering befriending, emotional support over the telephone, and via the world of virtual meetings. It isn’t the same, but in these strange times, it’s a good alternative. Who knew you can still do story times over zoom?!
Our coordinators and volunteers are now returning gradually to face-to-face support. At the time of talking to you, we are able to meet families outdoors – for a walk to a playground, or a play in a garden. We are really hopeful that as time progresses, we will be able to return to indoor support – but we know that in the meantime, we can continue to offer remote support as well. Keeping everyone Covid safe is our priority at all times.
Which other Powys organisations do you work closely with to support families with young children?
We work closely with all the health, education and third sector organisations across Powys. We attend network meetings – sharing best practice, letting other groups know of our service and gathering contacts and details of other services that we can signpost our families towards. We are always looking for different organisations to work with and support – for example supporting local fun days, presenting at particular organisation team meetings and contributing towards joint information sharing initiatives.
What is the most challenging part of your roles?
A particular challenge is that we can’t get to see everyone in person in these Covid times. We love to be with families in person and are probably big children at heart – never happier than to be playing alongside children and their parents. Another challenge is that our county is so large. Travelling from one family to another can take quite a bit of time – thank goodness for sat nav and the fact that it doesn’t snow too often to block the country lanes that we travel along from family to family.
Tell us about some of the most rewarding work you have done in your roles so far
By far it is when you hear about how families are growing – when we hear about moments where they are finding strength and being able to move forward themselves. It might be that moment when a young Mum is able to interact and play with her young son with more confidence, or the time when a young Dad has a lovely bedtime story and snuggles with their child. Seeing children and families grow in confidence, with less struggles, feeling better connected and smiling again is so rewarding. We are honestly so lucky and privileged to be able to share a little part of a family’s life – and this is such a great reward for us both.
When you’re not working how do you enjoy spending your time?
We both love to be outside – walking, cycling and spending times with our own families.
Vicky has teenage children, so lots of her time is spent with them, running them around as well as her beloved baking and cooking.
Michelle is busy renovating her new house – and loves gathering with her family, enjoying each other’s company as well as walking for miles with her dogs.
We are both like most families – enjoying time together and balancing busy family lives as well as work.
Many thanks to Vicky & Michelle for telling us all about their roles. To find out more about their work contact adminpowys@homestartcymru.org.uk and/or info@homestartcymru.org.uk or ring 07871 601 772, and/or 07712 270 559.
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