Tuesday 24 November 2020

Farming charity launches new service for farming people



RABI – the Royal Agricultural Benevolent Institution – is farming’s oldest and largest charity, operating across Wales and England. The charity has been serving the farming community since 1860.

Though best known for offering financial support (having given out grants of more than £3m to farming people in 2019), RABI is extending its services to provide more all-round support packages. The charity recently launched an online wellbeing community and counselling service for farming people of all ages, as Communications Manager Rob Harris, below, explains.


Tell us a bit more about the new service?

We’ve launched two distinct websites - Qwell.io/rabi for adults, and Kooth.com/rabi for those aged 11-17. These are safe and confidential online platforms, which are delivered in partnership with a specialist online mental health provider. The websites include dedicated farmer friendly content and access to BACP (British Association for Counselling and Psychotherapy) recognised, qualified counsellors. It means anyone from the farming sector can talk to a counsellor, for free and in complete confidence, about anything that’s bothering them, whatever the issues might be.

Counsellors are available from 12pm - 10pm Monday to Friday and from 6pm - 10pm at weekends. Drop-in and pre-booked sessions are available.

What prompted RABI to set up these new services to support farmers’ wellbeing? 

We want to offer more support and be there for the small things as well as the big. 
We are known for helping people during the toughest of times, but we want to give assistance much earlier. We recognise that early intervention and one-to-one support are key in preventing problems from escalating.

Did you aim to launch this service in a pandemic?

No, but in many ways it’s appropriate because 2020 has been testing for so many of us. For farmers there are always uncertainties and things beyond their control, such as fluctuating prices and adverse weather, but planning ahead during a pandemic is almost impossible.

Maintaining good mental wellbeing is absolutely vital, for individuals, for families and for businesses. No one should take their mental wellbeing for granted. We want to get to a point where the farming community accept that it’s OK not to be OK.

Is this a new venture for RABI?

Yes. It’s part of a five-year strategy that will extend our reach to more people. 
We want to focus on early intervention and providing one to one support that prevents people reaching crisis point.

What else are you currently involved in?

We’ve appointed the University of Exeter to conduct a survey to better understand the issues facing farmers. The research will be the largest survey ever undertaken to gain an understanding directly from farming people of the stresses they face and the impacts on their wellbeing of these challenges.

We’ve worked with a number of key stakeholders to help develop the survey including the NFU, NFU Cymru, Defra, Welsh Government, the Worshipful Company of Farmers, the National Rural Mental Health Forum, the Prince’s Countryside Fund, Farmers Weekly and Farmers Guardian. We’re hoping to achieve 26,000 responses to the survey across Wales and England. 

You can read more about the research project here.

What will you use this information for?

To shape our services going forward and ensure we remain relevant in a rapidly changing world. 

We might think we know what the issues in farming are – but the results of this survey will portray the true picture – and it might surprise us.

We’ll publish the results to provide the agricultural sector with an overview of the issues those in farming are facing. 


Many thanks to Rob Harris for telling us more about this valuable new service to support the farming community across Powys (and beyond). 

To find out what RABI can do for you go to www.rabi.org.uk, call the Freephone Helpline 0808 281 9490 or email help@rabi.org.uk

Tuesday 17 November 2020

Reaching out to people made homeless in Powys


Two Community Connectors working at Powys Association of Voluntary Organisations, Lynda Rogers - South and Rebecca Henderson - North, have been allocated to work directly with clients presenting as homeless via Powys County Council. They will be coordinating the Third sector (voluntary) support which is required by individuals.

I caught up with Lynda and Rebecca to find out more about this important work.


Why are two from the Connectors’ team best placed to carry out this work?

Within the Connector team there is a vast knowledge and experience of the third sector homelessness support, and of working with third sector organisations to find the most appropriate support for the client. This would be after having a conversation with the individual about what really matters to them.

Will you be working closely with other agencies?

Yes, we will be working as part of a triage team of support across Powys. We will be supporting clients either virtually, within a HUB multi agency drop in session, or 1:1 as deemed most appropriate and as suitable. (Currently we are working within the restrictions of Covid-19 and we are not delivering 1:1 support face to face).

The Connectors have vast experience of arranging, hosting and delivering ‘drop in’ information support sessions across Powys. For example, pre Covid some Connectors would hold weekly drop in sessions at library or health settings.

How is somebody referred in for this support?

Referrals are made into the service via our duty system. Upon receiving a referral the duty officer will assign it to the relevant Connector via our Customer Record Management system (CRM). Our duty system operates from 9am - 4pm, Mon - Fri, with an out of hours answerphone system also in place. Referral can also be received via email to a dedicated duty email account.

We have in fact been given a large list from the outset and professionals are referring new clients to us as they add them to the temporarily accommodated clients/ homeless people list.

Tell us more about how the support works

We will work with the client addressing the ‘What Matters conversation’. On identifying the presenting issues we will coordinate the support for the client, accessing the most appropriate and timely third sector support available. We work closely with third sector organisations including POBL, the Mind groups, Ponthafren Association, Age Cymru Powys and Powys Citizens Advice bureau.

As Connectors we will work with other professionals within the partnership (see below) to support the client, address any issues, and ensure clear communication regarding the support that is being given and obtained.

Our work will ensure that support is given in a timely manner, taking into account the fact that most clients are housed in temporary housing accommodation and need to receive support in order to move into more appropriate housing.

Which other organisations are in this partnership?

We are attending the meetings of housing teams and the Homeless Cell Multi-agency group. The latter is a multi agency group formed during Covid-19 to plan support for individuals presenting as homeless. We attend the meetings to ensure that true partnership support is in place for the client. We also inform partners of the support obtained to date, the progress of the support and input into discussions regarding clients.

The added benefit of the Connectors attending a team meeting is also to inform Powys County Council Housing staff of third sector support that is available so that they can more readily support other clients they may be working with.

What experience does the Connectors’ service bring to this work?

The Connector Service has previous experience of working within other teams such as the Dementia Home Treatment Team and the Winter Pressures Co-ordination team, for example, to deliver third sector support to clients.

What can lead someone to become homeless in Powys?

Many things! Every case is different. It could be a breakdown of family relationships. Perhaps parents are not able to accommodate an older child over sixteen. Also there is an unstable private rentals sector and the cost of private rentals can be prohibitive for people.

Homelessness can have a massive negative impact on a person’s mental health.

During the first Covid lockdown in March homeless people were regarded as vulnerable and in priority need. This approach is continuing in the Phase 2 Homelessness Project.

Have you had any feedback about the project so far?

Feedback from clients:

'Hi just wanted to say thanks for your help recently with warm regards.'

'It's been really helpful talking to you, thanks.'

‘I would not have raised the issue with my manager, if you had not pointed out I am being bullied, by accepting the name calling from my colleagues.'

'Thanks so much for helping me find financial support to pay for the vet to look after my cats.'


Feedback from officers:

‘This is great work. We can’t believe the amount of voluntary organisations in Powys who are able to help support people.’

What are the most challenging areas of this work?

The work can be emotionally draining as well as politically upsetting and frustrating.

What are the most rewarding aspects?

Being part of a team where everyone is working towards the same goals, and helping individuals gain support whilst in crisis.

When you are not working as Community Connectors how do you like to spend your spare time?

We enjoy hanging out with our families, cooking, reading novels, gardening and walking footpaths.

Many thanks to Lynda and Rebecca for telling us about their work supporting homeless people. If you would like to find out more you can contact them by emailing: community.connectors@pavo.org or tel: 01597 828649.


Tuesday 10 November 2020

Supporting Powys farmers – the Mamwlad project

Elin Bowen (Care & Repair Powys) & Gethin Edwards (Age Cymru Powys)

This week’s guest post is from Elin Bowen, who works for Powys Care and Repair as a Mamwlad Case Worker, and her project colleague Gethin Edwards, a Mamwlad Support Officer with Age Cymru Powys. After finding out about the project at a Powys Agri Wellbeing Support meeting recently, I contacted Elin and Gethin for a more indepth look at this new project.

Powys Care and Repair works to help keep their clients safe, warm and secure in their own homes. They run a variety of programmes including the Rapid Adaptations Programme for those 50+. 

Age Cymru Powys provides essential support to people over 50 and their families in Powys. The organisation works to sustain and improve the quality of life of vulnerable older people in Powys. It believes that older people should be respected and valued as individuals in terms of their dignity, status, personal autonomy, diversity of needs, aspirations and expectations.

What is the Mamwlad project and why was it created?

Both CRP and ACP’s client data demonstrates a disproportionately low take up of their services by older farmers. The farming community are naturally independent and reluctant to seek out support, but as their needs change as they grow older their personal needs increase and both social and physical isolation makes matters worse. The national well-being outcomes are far from being achieved for older farmers. Jointly CRP and ACP will use their experience and knowledge of supporting older people to identify solutions to difficulties, working collaboratively with others in the wider agricultural community, public and voluntary sectors.

What does Mamwlad mean in English?

Homeland, which was the original English project title. In terms of this project we relate it to how the farming community connects with their home, their land and their life to stay living at home safely and independently.

FYI: it also can translate to Motherland, our native country.

So you both work on the Mamwlad project which is a partnership project. How did that evolve and how is it working now?

Both Care and Repair Powys and Age Cymru Powys are trusted sources of information, advice and support for older people across Powys. CRP bring confidence and wellbeing into the home along with technical knowledge and delivery of adaptations where ACP provide holistic information and advice, tackling poverty and social isolation. Together the two organisations combine to provide a complete service to support the farming community.

What led you both to these particular roles?


EB: My working background of 25 years is within nursing, district nursing and more recently a palliative care specialist nurse, however, I was retired from that post due to an injury. Having been out of work for a couple of years whilst having surgery, I by chance found this post advertised, and felt that coming from a farming background myself, the role was perfect. The aspect of nursing that I greatly missed was the client interaction for which this role provides.

GE: My working background has been in the financial / business sectors & renewable energy sectors. I have been an Independent Financial Adviser and a Regional Business Development Manager that has seen me travelling and advising our farming community on different topics across Wales. I have family who still farm in Ceredigion, and know with experience the difficulties that our farming community face in normal circumstances let alone under the current Covid-19 situation and the uncertainties of Brexit. Having seen the advert, I thought I would like to be a part of this exciting new project with a chance to help and make a change in terms of highlighting what benefits and help that is available for our farming community in the whole of Powys, to make life a little easier and happier going forward.

How has the Covid-19 pandemic impacted on the roll-out of the Mamwlad project?

Having taken up the posts within lockdown, the pandemic has had a significant impact on Mamwlad. It was the hope to attend rural shows, livestock markets and various other agricultural events in order to engage with the farming community and make the Mamwlad service accessible, however, this has not been achievable. We have now targeted our engagement through social media, press releases, agricultural businesses and charities, Powys Teaching Health Board and various community groups in the hope of reaching our target groups. 


Who from the farming community is eligible to receive support from the project?

Support is available for people who are over the age of 50 who are Farmers / Farmworkers currently farming or retired living in Powys.

What kind of support is available? How can you help farmers remain independent as they grow older?

EB: Care and Repair will provide options and advice on adaptations, repairs or maintenance required to the home to promote independence. By means of a healthy homes assessment we aim to help clients manage better and stay safe, warm and secure in their homes. This may be through falls, trips and slips prevention, fire safety checks, energy efficiency and home safety and security checks. We have a Minor Adaptations' team that can support with grab rails, ramps etc and we can also support the sourcing of funding through benevolent funds or grant applications. Care and Repair will support clients through finding a reliable contractor, provide technical advice and assistance through Care and Repair’s technical officers and liaise closely with the Occupational Therapist to ensure that all work carried out is appropriate to the individual needs of the client.

GE: Age Cymru Powys will offer farmers our primary service in terms of Information & Advice which includes a free confidential benefits check service, this will highlight areas that the client may need further guidance and help towards applying for various benefits shown in the results. We can offer our assistance in completing the welfare forms with them on request.

Other support is offered in the shape of various services, some provided in-house and others through introductions to relevant public & private organisations / charities and other professional bodies.

These services would include befriending services, where a volunteer is introduced and on acceptance rings the client on a regular basis to combat isolation and loneliness that is a big concern both in pre and post Covid-19 pandemic across the Welsh farming community. We work with specialist organisations & charities to aid with ‘Mental Health support’ as some farmers struggle with stress in the current climate and the future unknown.

Local support for practical help could include elements such as getting a volunteer to shop and deliver to their home, pick up prescriptions or help with chores around their home.

As part of the project, it is paramount that we offer our farmers encouragement through Advocacy and support to get their wishes heard through different channels of communication.

An important factor in our offering is to highlight the importance of preparing themselves for their own and the family farm’s future, this planning for their later life goals needs to be introduced and be planted in plenty of time for it to be harvested before each farmer’s journey into their chosen retired life and ensuring future happiness and their independence.

The other part of this program is to support older farmers with significant life events like:

  • Bereavement or death.
  • Divorce, separation or relationship breakdown.
  • Health problems.
  • Increased care needs.
  • Changes in housing needs or a change in housing circumstances.
  • Changes in financial circumstances.

Care and Repair & Age Cymru Powys will endeavour to secure our farming communities’ independence as they grow older by continuing our ongoing supporting activities, along with keeping in regular contact to gauge how each farmer’s goal of ongoing independence in later life is being achieved. 


What are some of the specific issues facing farmers as they age in Powys?

Farmers are extremely independent and work hard and long hours in challenging conditions beyond the natural retirement age. The rurality of their homes, a reticence to ask for support coupled with a lack of awareness of what services and support is available, can often lead to loneliness and isolation which Mamwlad aims to address through increasing the awareness and making services more visible and accessible to the farming community.

What is unique about this particular project to support Powys farmers?

There is no other Welsh Government funded project in Wales that combines the services offered by both Care and Repair and Age Cymru Powys to address the needs of the farming community.

How are you working alongside other agencies to support the agri community around issues such as isolation and loneliness for example?

We have identified key organisations in the agricultural community such as vets, feed merchants, accountants, NFU, FUW etc and approached them to support the Mamwlad project in raising the awareness of the service. It was the hope to attend livestock markets, rural shows and other agricultural events, however, the current climate does not allow for this, however, we have been fortunate to gain support from many agricultural organisations and charities through social media presence, press releases and the posting out of our literature.

What is the most challenging aspect of the job for each of you?

Negotiating the current climate is by far the greatest challenge. We are unable to provide all of the service through face to face contact as was originally planned at inception.

It’s early days but tell us about some of the most rewarding work you have done on the Mamwlad project so far

EB: Increasing independence and accessibility around the home, through both internal and external adaptations for an extremely independent gentleman which improved his quality of life within his home.

GE: Making an elderly farming couple, who are still farming in their 80s, aware of their eligibility for additional help through various unclaimed benefits and reductions in certain household bills, so helping to ease some financial burdens during this difficult economic climate.

What is the most valuable thing you have both learnt since starting your roles?

EB: I feel very honoured and grateful to be working with the agricultural community with such a wealth of history and character and value working with such individuals within my community.

GE: I think the farming community remains strong in terms of unity during these uncertain times, there is a lot of help out there in terms of actual business advice for the farmers. However, Mamwlad is centred more on the individual farmers’ current well-being and how we can help make life a little easier both now and in their future planning so independence remains integral in their older life.

When you are not working for the Mamwlad project, how do you enjoy spending your time?

EB: I enjoy costal walking with the family and my dog, Flori, and love reading.

GE: I enjoy spending time with my family, trying to keep up with my two year old grandson, trekking, cycling & consuming large varieties of food! 


Many thanks to Elin and Gethin for telling us all about the Mamwlad project in Powys. If you would like to find out more you can contact Elin by emailing EBowen@crpowys.co.uk or ringing 01686 620760 or Gethin by emailing Gethin.Edwards@acpowys.org.uk or ringing 01597 825908.